During Regular Business Hours, Monday through Friday, 7:30 A.M. to 5:30 P.M. Eastern Time
- Call the Customer Services Hotline at 413-540-4220. *
- Send e-mail to custserv@iso-ne.com.
- Fax to 413-535-4156.
- Fax of Asset Registration Forms to 877-654-4220.
Inquiries related to NEPOOL membership may be directed to membershipcoordinator@iso-ne.com.
- At other times, Customer Services can be reached for emergency inquiries by pager at 877-226-4814.
The Customer Services Hotline will not be staffed on the following days during 2008:
- New Year's Day - Tuesday, January 1
- Martin Luther King Day - Monday, January 21
- Presidents Day - Monday, February 18
- Memorial Day - Monday, May 26
- Independence Day - Friday, July 4
- Labor Day - Monday, September 1
- Columbus Day - Monday, October 13
- Veteran's Day - Tuesday, November 11
- Thanksgiving Day - Thursday, November 27
- Day After Thanksgiving - Friday, November 28
- Christmas Eve Afternoon (12:00 to 17:30) - Wednesday, December 24
- Christmas Day - Thursday, December 25
* Notice: Recorded/Monitored Conversations
As you may know, a number of departments within the ISO record and monitor telephone conversations as a tool to assist the ISO in maintaining the security and reliability of the bulk power system. These departments include (i) the Control Room, (ii) the Restoration Room, (iii) Transaction Scheduling/Generator Audits, (iv) Market Administration (x. 4038), (v) Market Monitoring, and (vi) Customer Service.
In order to ensure that this practice complies with Massachusetts law, we are providing you with this formal notice. Please forward this message or post this notice for the benefit of others within your organization.
If you have any questions about this practice, please contact:
Maria Gulluni
Assistant General Counsel - Corporate
ISO New England Inc.
One Sullivan Road
Holyoke, Massachusetts 01040
(413) 540-4473
