Information Services Technician – Windsor, CT

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Monitor various computing and electronic systems for our Control Room operations at the Backup Control Center (BCC) in Windsor, CT. Respond to System Operator requests and collaborate with IT subject matter experts on the resolution. Handle IT Service Desk calls and support desktops.

**This role requires working a 12-hour, rotating shift that includes weekends and holidays.

How you will make an impact:

Provide first-level support to our System Operators by responding to their calls and pages
Monitor computing and electronic systems, and telecommunication circuits from a central console as well as via routine checks of the data centers
Troubleshoot hardware and software trouble reports; take documented recovery measures; and escalate to appropriate subject matter experts when applicable
Handle IT Service Desk calls; triage support issues; and dispatch tickets to either desktop or software support teams, as applicable
Provide support and execute changes for control room phone and voice recorder systems
Build out user pcs, and conference room electronics systems

What we are looking for:

Associate degree in electronics, computer technology or equivalent experience
Three (3) to five (5) years’ experience in a computer support environment (e.g. IT Service Desk, system administration, network administration, desktop support, data and voice communications)
Five (5) years or more experience in using personal computers in a corporate environment
Excellent technical and communication skills and the ability to team well

Location and Benefits

ISO New England is located in Holyoke, MA. The company provides a base salary plus bonus, competitive Medical and Dental plan, paid vacation, 401k with company match, retirement plan and more. All benefits start on your first day.

Equal Opportunity

We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, creed, color, citizenship, religion, sex, sexual orientation, marital status, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard.

Drug-Free Environment

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Social Networking Notice

ISO New England reserves the right to review the candidate's postings on any social networking site accessible in the public domain as part of the candidate assessment process.