The Customer and Asset Management System (CAMS) is used by ISO New England as the system of record for customer data and the management of existing Application and File Share access.

Digital certificates electronically prove the holder’s identity and permissions granted to access information or services online. ISO New England requires digital certificates for access to the applications on the SMD Applications Home Page, GADS NxL and secure information posted on OASIS. 

The Security Administrator (SA) for a company is the person who has been authorized by a company’s officer and is responsible to assign User permissions and roles and maintain User information in the ISO’s Customer and Asset Management System (CAMS).

Your SA is aware of the numerous permissions and roles available and needed for doing business with ISO New England.

If you are a new User who has been assigned permission by your company’s Security Administrator (SA) to access a secure application, the certificate application or renewal process will begin.  This process is triggered automatically by CAMS shortly after the top of each hour beginning with two instructional emails.  The first email is sent to the User with instructions for retrieving their digital certificate.  The second email is sent to the SA with the User’s PIN number, necessary for certificate retrieval.  The SA must forward the PIN to the User for retrieval of their digital certificate.

Using Internet Explorer on the computer where the digital certificate is stored, select Tools->Internet Options from the menu bar.  Select the "Content" tab and then click the "Certificates" button.  Your certificate(s) should be listed on the Personal tab.  There is a column provided displaying the expiration date of each certificate stored on the computer.

30 days prior to your certificate’s expiration, your Security Administrator will be notified via email that your digital certificate will expire and the date of its expiration.  If no action is taken in the next 20 days, a second email will be sent (10 days prior to the certificate’s expiration) to both you and your SA.  Once your SA has approved the renewal of your digital certificate in the ISO’s Customer and Asset Management System, you will be notified by email with instructions for retrieval of your renewed certificate.

It can take up to 3 hours to get access with a new digital certificate.  For example, if access has been granted and you retrieve your certificate at 1:30, your access should begin by 4:00.  If the certificate has been renewed, the old certificate will work until the new one is bridged into the system.  There should be no interruption of access if the renewal steps were performed as instructed.

The System and Network Nodal Diagrams ("Diagrams") are sensitive documents providing Critical Energy Infrastructure Information. While the ISO has provided a secure environment for the transmittal of said documents, Customers are responsible for taking appropriate security measures for the storage and management of the Diagrams once they have been retrieved from the ISO.

The System Diagrams are currently contained in the FTR Markets section of the eFTR application.  These documents will be included in both locations until November 1, 2005, at which point they will be removed from the FTR Markets | Reference Documents | System Diagrams section and reside solely under the Transmission System Information section.