The Customer and Asset Management System (CAMS) offers ISO New England's customers the ability to directly manage certain aspects of their data electronically, no longer requiring the submission of forms. CAMS allows authorized customers to manage, where applicable, such data as committee representation, contact information, user registration, market applications, and FCM Demand Assets registration. The CAMS Web based interface not only provides data management but also additional levels of control and visibility by our customers.

Digital certificates electronically prove the holder's identity and permissions granted to access information or services online. ISO New England requires digital certificates for access to the (SMD) Applications.

The Security Administrator (SA) for a company is the person who has been authorized by a company's officer and is responsible to manage users for a company as well as company information in ISO-NE's Customer Asset Management System (CAMS). The SA is responsible for creating users and assigning them various rights to the Standard Market Design (SMD) Applications. Access to the SMD Applications will allow users to enter into market activity according to their access rights.

Using Internet Explorer (IE) on the computer where the digital certificate is stored, select Tools > Internet Options from the menu bar. Although other browsers may be used, ISO New England only supports Internet Explorer. Select the Content tab and then click the Certificates button. Your certificate(s) should be listed on the Personal tab. There is a column provided displaying the expiration date of each certificate stored on the computer.

Your Security Administrator (SA) will be notified via e-mail that your digital certificate will expire with the date of its expiration 30 days prior to your certificate's expiration. If no action is taken in the next 20 days, a second e-mail will be sent (10 days prior to the certificate's expiration) to both you and your SA. Once your SA has approved the renewal of your digital certificate in the ISO-NE's Customer and Asset Management System (CAMS), you will be notified by e-mail with instructions for retrieval of your renewed certificate.

It can take up to three hours to get access with a new digital certificate. For example, if access has been granted and you retrieve your certificate at 1:30, your access should begin by 4:00. If the certificate has been renewed, the old certificate will work until the new one is bridged into the system. There should be no interruption of access if the renewal steps were performed as instructed.

The System and Network Nodal Diagrams ("Diagrams") are sensitive documents providing Critical Energy Infrastructure Information(CEII). While ISO-NE has provided a secure environment for the transmittal of said documents, customers are responsible for taking appropriate security measures for the storage and management of the Diagrams once they have been retrieved from ISO-NE. Your company's SA can grant you access to the file shares in CAMS which will allow you to access System Diagrams through the SMD Applications.