Beginning around 10:00 AM EST on Wednesday, June 16, 2021, ISO New England will have a phone outage impacting the availability of most phone numbers (outside of the Control Room) including certain participant-facing phone numbers such as the main Participant Support & Solutions number.
To reach Participant Support & Solutions, please submit inquiries or requests via Ask ISO at https://askiso.force.com/s or e-mail at AskISO@iso-ne.com. Note that, our toll-free number is unaffected by this outage (833-248-4220). The outage is expected to last four to six hours.
Though the Control Room phone system will NOT be affected by this outage, certain operations-related phone numbers will be unavailable. To reach the affected areas during the phone outage window, please use these alternate numbers: