ISO New England offers full support for participants in New England’s wholesale electricity markets and power system. For other types of inquiries, please use the appropriate contact option to the left.
Submit an inquiry or request to Participant Support and Solutions via Ask ISO
Each unique submission is called a “case.” Please refer to the Ask ISO user guide to learn how to access the system, submit cases, and view answers to commonly asked questions.
Email Participant Support and Solutions at AskISO@iso-ne.com
Email us for inquiries to and support from our dedicated Participant Support and Solutions team.
Companies new to ISO New England with membership application questions should email the ISO at memcoord@iso-ne.com.
Emails to either AskISO@iso-ne.com or memcoord@iso-ne.com will generate a case (a unique submission record) that allows you to track your inquiry. Emails received outside of business hours will be reviewed the next business day.
For urgent, time-sensitive concerns such as offer submissions immediately before a deadline closes, please call Participant Support and Solutions at the numbers below to reach a team member immediately. For emergencies after hours, weekends, and holidays, please follow the instructions below to reach us after hours.
Call Participant Support and Solutions at (413) 540-4220 or (833) 248-4220
Participant Support and Solutions can also help with financial assurance margin inquiries (80%, 90%, 100% Notices). Note that telephone calls to ISO New England may be recorded or monitored. Learn more.
Reach Us After Hours, Weekends, and Holidays
Use the emergency inquiry pager at (877) 226-4814.
View our regular business hours.
You will also find helpful resources in the Participate section.
