Customers sometimes request that ISO New England retrieve archived electronic reports. The ISO assesses a $100.00 per hour charge to fulfill these requests because they require IT capabilities and personnel.
Customers can contact Customer Support for the details of their particular charge.
The only customers who receive this charge are those who have requested archived information requiring retrieval by IT personnel and who have agreed to the charge rate.
The file restoration charge appears on the monthly bill in a line item entitled “File Restoration.”